Legal
Privacy Policy
This Privacy Policy describes how Klavo, Inc. (“Klavo,” “we,” or “us”) collects, uses, and shares information when you visit klavoai.com, use the Klavo marketing platform, or otherwise interact with us. By using the service you agree to the practices described here.
1. Information we collect
1.1 Information you provide
- Account details such as name, work email, company name, and password.
- Billing information processed by our payment providers.
- Communications you send to support, including email and chat messages.
1.2 Information from your store and campaigns
- Customer profiles, orders, products, and event data synced from your ecommerce platform.
- Message content, delivery status, and engagement metrics for campaigns you send through Klavo.
1.3 Information collected automatically
- Device and browser information, IP address, and approximate location.
- Usage data such as pages visited, features used, and time spent in the product.
- Cookies and similar technologies needed to keep you signed in and to understand product usage. See below for details.
2. How we use information
- Provide, maintain, and improve the Klavo platform.
- Sync your store data and deliver campaigns on your behalf.
- Personalize messages and power AI features using your account data only.
- Process payments and send transactional notices such as receipts.
- Detect, prevent, and respond to fraud, abuse, and security incidents.
- Comply with legal obligations, including consent and opt-out requests.
3. How we share information
We do not sell personal information. We share it only with:
- Service providers who host infrastructure, process payments, deliver email/SMS/WhatsApp messages, and provide analytics, all under contractual confidentiality obligations.
- Your ecommerce platform, to the extent needed to sync data in both directions.
- Authorities, when required by law or to protect the rights, safety, and property of Klavo, our customers, or the public.
- Successor entities, in connection with a merger, acquisition, or sale of assets, with notice to you.
4. Cookies
We use strictly necessary cookies to operate the site and the product, and optional analytics cookies to understand how the platform is used. You can control non-essential cookies through your browser settings. Blocking necessary cookies may prevent the product from working.
5. Data retention
We keep account data for as long as your account is active and as needed to provide the service. After account closure we delete or anonymize personal data within 90 days, except where retention is required by law. Campaign analytics are retained for up to 24 months.
6. Your rights
Depending on your location, you may have the right to access, correct, delete, or export your personal data; to object to or restrict certain processing; and to withdraw consent. To exercise these rights, contact [email protected]. We respond within 30 days.
If you are a customer of a brand that uses Klavo, please contact that brand directly. They control the customer data in their account.
7. International transfers
Klavo is based in the United States. When data is transferred across borders we rely on standard contractual clauses and similar approved mechanisms, and we apply appropriate technical and organizational safeguards.
8. GDPR and UK visitors
For users in the EEA, UK, and Switzerland, Klavo acts as a processor for campaign data and as an independent controller for website and account data. We support consent management, data subject requests, and data processing agreements on request.
9. California residents
We do not sell or share personal information as those terms are defined under the CCPA/CPRA. California residents may request deletion, correction, or a copy of their information by emailing [email protected].
10. Children
Klavo is a business service and is not directed at children under 16. We do not knowingly collect personal information from children.
11. Security
We encrypt data in transit and at rest, restrict internal access on a need-to-know basis, and monitor our systems for unauthorized activity. No method of transmission is completely secure, but we work to maintain a level of protection appropriate to the risk.
12. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be announced by email or in-product notice at least 14 days before they take effect. The “last updated” date above always shows the current version.
13. Contact
Questions about this policy:
Klavo, Inc.
315 Montgomery Street, Suite 900
San Francisco, CA 94105, United States
Email: [email protected]
Phone: +1 (415) 230-5300